Contact NEXA
Email service@nexavapes.com or fill the form below. We reply within 24 hours from our Florence, NJ team.
The fastest way to reach NEXA Vape is by emailing service@nexavapes.com. A real person on the Florence, NJ team replies within 24 hours, Monday through Friday. For order status, include your order number. For quality issues, include a photo of the device. Just browsing? Explore the full NEXA flavor library or read the Ultra II 50K spec sheet.
service@nexavapes.com
One canonical inbox covers everything: orders, quality, returns, wholesale inquiries, and press. We don't run separate aliases — every message lands with the same Florence team and gets a reply within 24 hours on business days.
Warehouse + correspondence
NEXA Vape
309 Cedar Ln
Florence, NJ 08518
US
Phone: Email-first support. We do not staff a public phone line — written tickets keep order and quality history accurate.
NEXA Contact Form
NEXA Support Response Time
24-hour first reply
Business-day response from the Florence team. Tickets opened over the weekend reply Monday.
7-day quality window
Quality issues resolved within 7 days of delivery. Include a photo of the device when you write in.
One US warehouse
309 Cedar Ln, Florence, NJ. Same team that packs your order answers your email.
Adult-only
NEXA Vape is for adult buyers 21+. Adult-signature delivery applies to every order.
Thank you for your interest in NEXA. We are committed to ensuring your vaping experience is nothing short of exceptional. Whether you have a question about our innovative products, need assistance with an order, or want to explore our diverse flavor selection, our dedicated team is ready to help. We care about quality and are devoted to providing the best after-sales service.
HOW TO REACH US
Connecting with us is easy. Choose the method that works best for you:
Email: For detailed inquiries and general support, please email us directly at:
[email protected]
Online Contact Form: For your convenience, you can also send us a message using the form provided on this page. We strive to respond promptly to all submissions.
Connect on Social & Messaging: Stay connected and reach out through our genuine channels:
email
Telegram
Follow us on NEXAvapeus
WHAT WE CAN HELP WITH
Our expert team is equipped to assist you with a wide range of topics, including:
Product inquiries, features, and specifications (e.g., NEXA Switch Pro 30K, NEXA Switch Pro POD, NEXA CT10000 Disposable).
Guidance on choosing the right NEXA Vape flavors from our extensive and unique selection.
Assistance with orders, including our fast and free shipping options (free shipping over $80, extra 10% off over $150). We guarantee same-day shipping for orders placed before 3 PM ET, with quick tracking updates.
Questions regarding returns, replacements, our 7-day satisfaction guarantee, or our 1-year warranty on manufacturing defects.
Wholesale inquiries.
Technical support or usage tips for your device (e.g., battery life, charging, maintenance, overcharge protection).
OUR COMMITMENT TO YOU
At NEXA, your satisfaction is our priority. We are committed to providing prompt, helpful, and comprehensive support to ensure you have the best possible experience with our products. For any product concerns or inquiries about returns and replacements, please reach out to our customer support team.
IMPORTANT INFORMATION
To ensure the authenticity of your NEXA product, you can check the security code by scratching the outer packing on our genuine certification page.
Message us
CONTACT US FOR ANY QUESTIONS
Need a faster reply?
Email beats every other channel — it routes straight to the Florence team and keeps a record of your order and serial.