Track your order.
One field — order number, email, or phone. Same-day Florence, NJ dispatch on orders before 2 PM ET; carrier handoff posts within an hour of dispatch.
Find your order
Look up by
Order numbers are 6 digits.
Email or phone work too — we'll match against your last 5 orders by email, phone (last 10 digits), or last name.
Email or phone work too — we'll match against your last 5 orders by email, phone (last 10 digits), or last name.
Lost the order email?
Email service@nexavapes.com with the rough order date and the card last-4 you used. We'll resend the receipt within 24 hours.
Tracking timeline
Track Your NEXA Order
Sample timeline below shows what to expect.
Order placed
Receipt sent to the email you used at checkout
Age verified at checkout
21+ adult-signature confirmed
Packed at Florence, NJ warehouse
Lot number printed on every pack
Carrier handoff · ground
Tracking number lands in your email within 30 min
In transit · last scan posted hourly
Most orders deliver in 1-3 business days
Delivered · adult signature required
Will not leave unattended. Re-attempts up to 3×.
Quality window opens on delivery — 7 days from that timestamp.
Email support →
orders found — tap one for detail
Status meanings
NEXA Order Statuses Explained
- Pending payment — order placed but payment not yet captured. Most clear within minutes; if stuck more than 2 hours, the card was declined and the order will auto-cancel.
- Processing — payment captured, order is in the warehouse pick queue. No tracking number yet.
- Shipped — carrier scanned the parcel. Tracking number lands in your email within 30 minutes.
- Out for delivery — on the truck for delivery today. Carrier-side status, not a NEXA status.
- Delivered — carrier scanned at the delivery address. If you don't see the parcel within 24 hours of this scan, see "Lost or damaged" below.
- On hold — paused for an issue we're working on (failed address, chargeback, age-verification flag). You'll get an email explaining the hold within 24 hours.
Lost or damaged
Package Marked Delivered but Missing
- Wait 48 hours after the "delivered" scan. About 1 in 20 of those scans land the next day — the scan fires when the package leaves the truck for the route, not at the door.
- Check the property — neighbor porches, recessed entryways, side gates, package lockers, and mailrooms account for most missing deliveries.
- Email service@nexavapes.com with the order number, the tracking number, and a one-line description.
- We file the carrier claim and reship — a replacement order ships the next business day after we open the claim, you don't wait for it to resolve.
FAQ
Order Tracking FAQ
How long does NEXA Vape shipping take?
Most orders deliver in 2-5 business days. Orders placed before 2 PM ET Monday-Friday ship the same day from the Florence, NJ warehouse.
My tracking says delivered but I never got it. What do I do?
Check with neighbors, side gates, recessed porches. If still missing after 48 hours, email service@nexavapes.com with the order number — we file a carrier claim and reship at no charge.
Can I change my shipping address after placing the order?
If the order has not shipped, yes — email service@nexavapes.com within 2 hours of placing the order. Once a USPS or UPS label is generated, the address is locked.
Will my order ship in a discreet package?
Yes. Plain brown outer boxes — no vape, tobacco, or nicotine branding visible.
Why does my order need an adult signature?
All vape shipments require 21+ ID verification at delivery per federal PACT Act compliance. The carrier checks ID at the door; if no one over 21 is present, the carrier reattempts before holding the parcel at the nearest depot.